• Customer Experience Strategy

Duration: 8 or more weeks. Includes all four phases described in the whitepaper: business assessment, listening labs, strategy for a new customer experience, and wireframes (optional, for extra fee).

• Listening Labs-only Project

Duration: 4 or more weeks. Brief business assessment (in the form of a client questionnaire), listening labs, and analysis and recommendations on the current customer experience. No strategy or wireframes.

• Expert Review

Duration: 2 or more weeks. Initial analysis of the current customer experience based on some client data and the experience of the Creative Good team. No research, strategy, or wireframes.

• Customer Loyalty Services

$6k for benchmarking survey, $10k for premium survey; $7k-$15k for executive seminar; other options available.

Creative Good's projects are flexible, depending on the client's needs. Contact the business development team for more information.